Thank you for your recent order with us! We understand that it is important for you to know the status of your shipment. To keep you informed of the delivery of your purchase in real time, we offer a handy track & trace service.
This is how you follow your order:
E-mail with order confirmation: After completing your purchase you should have received an e-mail to confirm your order. This e-mail contains your order data and a unique sequence number.
Please note: it can take a few days before the tracking information in our system is available, especially during peak periods. We ask for your patience during this time.
Notification by e-mail:
Within a few working days you will receive an e-mail with the subject "Tracing information about your order". This e-mail contains the current status of your shipment, the expected delivery date and a link to our track & trace page so that you can easily open it.
What you can expect from our track and trace service:
Our track and trace service is designed to keep you informed of the journey that your order puts from our warehouse to your front door. You will receive timely updates about the following important milestones:
Order processing: Once your order has been confirmed, you will receive a message when it will be prepared for shipment.
On the way: you will receive a notification when your package is on the road, including details about the courier and the expected delivery date.
Need help?
If you encounter problems following your order or if you have any questions about your shipment, you can contact our customer service on support@shop-indra.com
Thank you for choosing us for your purchase and we look forward to delivering your order to you soon!