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    Frequently asked questions - FAQ

    Order, cancel and adjust.

    I can't order, what can I do?

    If it is not possible to order a product, something will probably go wrong in the order process. Contact our customer service and 1 of our employees will help you further.


    I have ordered a product but did not yet receive an order confirmation. What can I do?

    It is possible that the email ended up in your spam. Isn't that the case? Then contact our customer service. 1 of our employees will then check whether your order has arrived correctly with us.


    Can I still change my order?

    Do you want to adjust your order? Contact our customer service within 24 hours after ordering.


    How can I cancel my order?

    When you order a product, it is automatically passed on to our distribution centers and processed. We can no longer stop your order, this is an automated process. For this reason we ask you to implement your order with certainty and care. (Such as the ordered items, the numbers and the personal address information that you have filled in on the form.) You can always return the package to our conditions. For more information view our return policy


    Shipping and receiving


    II ordered. When will my order be delivered?

    Orders are processed within 2-3 days. All orders are then delivered on average within 10-30 business days. Track & Trace numbers are automatically sent by email as soon as your order has been sent.


    Can I adjust the delivery time?

    Unfortunately, Express Delivery is currently not available.


    Which countries can you ship to?

    We accept orders throughout Europe


    My order has been damaged, what can I do?

    Our deliverers treat your order with great care. Is the delivered product damaged or defective upon delivery? Send a message to our customer service.


    I received my order incomplete. What can I do?

    All ordered products will be sent separately, the other part of your order will therefore soon be received by you. No product received within the agreed delivery time? Contact our customer service.





    How can I return a product?

    Contact our customer service to receive an RMA number and return address. Without RMA number we cannot process your return.
    Also keep in mind that the product is complete, unopened and unused before you contact our customer service department to return something.


    What does it cost to return a product?

    The costs for returning are for the customer himself. We advise you to use a service with Track & Trace Code. Shopindra is not responsible for returns that lose during the return.

    I sent my product back. What is happening now?

    As soon as we have received you return, we check whether the product is unopened and unused. If that is the case, we will refund the purchase amount.

    Please note: if we do not receive your package, the product is not unopened or unused or if you received the product longer than 14 days ago, you will not be eligible for a refund. If you are eligible for a refund, a € 10 Restocking Fee will be deducted for the treatment and inspection of the product that you have sent back to us. For more info view our full refund policy.